is essential. Help Desk Experience: Familiarity with Help Desk or Ticketing software (e.g., Zendesk, Jira, or similar). Self...
. ManageEngine ServiceDesk Plus 7. SysAid 8. TOPdesk 9. SolarWinds Service Desk 10. Zendesk for ITSM Nice to have: · MS...
and ability to work cross-functionally Nice-to-Have: Experience working with NetSuite, HubSpot, Zendesk, EZ Stock, Power BI...
-on experience with customer support platforms (Richpanel, Zendesk, Intercom, Gorgias, or equivalent) and telephony systems (Aircall...
, etc.) Zendesk experience Slack and multi-channel support experience Exposure to networking or online ordering platforms Who...
like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms. Background in client recovery, churn reduction, or high...
experience. You’ll run our support desk day-to-day — managing all incoming tickets in Zendesk across North America — and serve... the day-to-day management of the Cubigo support desk in Zendesk: triage, prioritize, resolve, and escalate all incoming...
Responsibilities Customer Support & Ticket Management – 50% Respond to inbound Zendesk tickets and live chat inquiries promptly... in knowledge base creation or SOP development Tools Proficiency Must-Haves (Required) Zendesk or similar ticketing platforms...
& Ticketing Systems (Salesforce, Zendesk, Freshdesk, etc.) - Utilizes customer support tools effectively. - Data Analytics...
with financial reporting tools and SaaS platforms Experience with support/ticketing systems (e.g., Zendesk) is a plus Apply here:...