Merchant Care Analyst
service software (e.g. Zendesk, Salesforce) and CRM tools. ● Proven ability to work independently as well as collaborate...
service software (e.g. Zendesk, Salesforce) and CRM tools. ● Proven ability to work independently as well as collaborate...
understanding of web technologies, integrations, or system architecture Experience working with ticketing systems (e.g., Zendesk...
, Touch Panels, TX/RX pairs, HDMD, HDBT etc.) Track all requests and issues through Zendesk ticketing and communicate...
and team performance. Experience with Zendesk, Jira, Salesforce, HubSpot, Talkdesk, or similar platforms is highly preferred... and reporting capabilities Experience with Zendesk, Jira, Salesforce, HubSpot, Talkdesk, or similar platforms Familiarity...
with Zendesk, Jira, or similar ticketing platforms. Experience working with publishers, advertisers, or digital media companies...
, JIRA, Zendesk or similar). Excellent communication and customer-facing skills;strong RCA and prioritization capabilities...
, and deliver constructive feedback effectively. Technical: Proficiency in support and collaboration tools including Zendesk, Slack...
with the ability to influence stakeholders at all levels. Technical - proficiency with Zendesk, Slack, and Google Workspace...
Time (ET) business hours Preferred Qualifications Experience with Zendesk, Freshdesk, Intercom, or Salesforce. BPO...
with experience using data to drive decision-making. Proficiency with modern help desk software (e.g., Zendesk, Salesforce...