fields is an advantage - Willingness to report onsite at our office - Ability to monitor and manage tickets per SLA... Support & Issue Resolution - Respond to customer inquiries via email and chat professionally and within SLA - Perform daily...
- Proponer y diseñar soluciones ágiles que optimicen los niveles de servicio (SLA´s), flujos de trabajo y la experiencia...
con el proveedor de outsourcing, asegurando cumplimiento de SLA y calidad del proceso. - Analizar, validar y aprobar prenómina...
, and business stakeholders to operationalize models that drive measurable impact (e.g., SLA improvements, user behavior insights...—logs, content stats, error traces, SLA metadata, etc. - Experience with multi-region data architectures and compliance...
, and manage customer claims and disputes within established SLA targets - Investigate and resolve issues by coordinating...
- Collaborate with process owners to design and define KPIs and performance metrics (KPI/SLA). - Develop and maintain dashboards... management briefings and productivity/risk reports to support decision-making and SLA compliance. - Conduct statistical analysis...
respuestas oportunas y alineadas con los acuerdos de niveles de servicio (SLA) establecidos, contribuyendo a la satisfacción...
and ensure timely resolution in line with SLA and escalation procedures. - Conduct regular service quality checks...
Level Agreements (SLA) - Perform root cause analysis on recurring and/or quality issues - Identify action plan for quality...
requerimientos contables con precisión y dentro de los tiempos establecidos (SLA/KPI). - Reportar métricas diarias y apoyar...