) - Entrega on-time de proyectos. - SLA de tickets - Cumplimiento de deadlines acordados con stakeholders. - Data quality...
. Gestionar proveedores de servicios tecnológicos. Elaborar reportes técnicos e indicadores de disponibilidad y SLA. Requisitos...
) - Entrega on-time de proyectos. - SLA de tickets - Cumplimiento de deadlines acordados con stakeholders. - Data quality...
. Manejo y contacto directo con los clientes. Estructurar y dirigir el cumplimiento de SLA asociados al equipo...
service and keeping our employees and client satisfaction top of mind, while delivering on our SLA and commitment...
workflows independently. Responds across all channels including OTA platforms within SLA and maintains high-quality... standards, and teamwork. 1-Year Outcomes Recognized as a top-performing Guest Experience Representative with consistent SLA...
turnaround times and output quality. - Monitor dashboard metrics in real time: volume per analyst, SLA attainment, error rates...
requirements defined in the SLA/KPI's. Specific Responsibilities · Timely and accurate review, validation, and processing...
management, ensuring timely execution and SLA adherence. - Act as a central point of contact for internal stakeholders...
para resolver incidentes, trabajar con SLA en entornos AMS, gestionar requerimientos evolutivos y coordinarse con equipos técnicos...). Atender requerimientos e incidentes en AMS, trabajando con SLA y estándares de calidad. Realizar análisis funcional...