and overseeing the training of individuals and groups of employees. Creates and develop the Cross-training plan to achieve SLA goals...
is required • Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked) • Understanding of SLA requirements for the client...
and overseeing the training of individuals and groups of employees. Creates and develop the Cross-training plan to achieve SLA goals...
across all Control Towers against SLA Development of a strong working relationship between business management and operations aiming...
dentro del SLA de 48 horas. Preparar informes semanales para PM y PPM sobre el estado de proyectos. Ofrecemos Ambiente laboral...
de Servicio definido como estándar y aumento de la rentabilidad *Reportar diariamente KPI´s y SLA´s asà como Niveles de Servicio...
within SLA Articulate high level or technical updates to internal / external stakeholders Availability out of hours...
e informar cambios o actualizaciones en el proceso. Delegar las acciones necesarias para resolver incidencias dentro de los SLA...
. SLA Monitoring & Management: Establish, monitor, and enforce Service Level Agreements (SLAs). Regularly report on SLA...
en los sistemas, tanto de importación como de exportación, y anticiparse a posibles problemas (perdida de SLA, tareas vencidas, tareas...