Customer Support Manager
a los indicadores operativos (satisfacción, ausentismo), de calidad (precisión, tiempo de primera respuesta), y eficiencia (SLA...
a los indicadores operativos (satisfacción, ausentismo), de calidad (precisión, tiempo de primera respuesta), y eficiencia (SLA...
e informar cambios o actualizaciones en el proceso. Delegar las acciones necesarias para resolver incidencias dentro de los SLA...
-level agreements (SLA’s) within approved maintenance windows Strong analytical network troubleshooting skills...
with Auxis executive and BPO management on all client activities, performance, issues, risks and SLA and regulatory compliance... with established guidelines and client requirements. Ensure Service Level Agreement (“SLAâ€) compliance and high levels of operational...
. Accountabilities Together with the process owners contribute to the design of the KPIs. Define performance metrics (KPI/SLA...
. Accountabilities Together with the process owners contribute to the design of the KPIs. Define performance metrics (KPI/SLA...
, while delivering on our SLA and commitment to our customers Actively pursues effective and efficient operations...
, while delivering on our SLA and commitment to our customers Actively pursues effective and efficient operations...
, and change requests in accordance with service-level agreements (SLA’s) and approved maintenance windows Ability to author...
Provide level 1 and 2 support, responding to ServiceNow Tickets within provided SLA’s. Education / Experience...