Inbound Sales & Guest Experience Lead (Colombia)
- Rotate into Guest Services during scheduled coverage or escalation windows - Respond to guest inquiries under SLA when...
- Rotate into Guest Services during scheduled coverage or escalation windows - Respond to guest inquiries under SLA when...
event logs to quantify rework, lead time, and SLA performance. - Create actionable dashboards and insights through Celonis...
, Costa Rica, Honduras, Nicaragua, El Salvador, Guatemala, República Dominicana, Ecuador, Argentina y Uruguay. Bajo SLA Corp...
y monitorear indicadores principal como reducción de costos operativos (meta: 10%), cumplimiento de SLA con proveedores y nivel...
strong handoffs. What You Bring - Knowledge of SLA management, escalation procedures, and continuous service improvement...
, internal areas, and the treasury team to ensure compliance with client activities. - Report monthly SLA status to the Manager...
effectively and maintain SLA discipline - Develop industry-specific and localized content and contribute to other projects...
y externo) y colaboradores para garantizar que respondan dentro de los tiempos acordados (SLA) y confirmar los movimientos...
and payments according to corporate policies and quality standards (SLA/KPI). Qualifications Education / Academic Background...
con SLA definidos. Liderar equipo técnico, asignar responsabilidades y medir productividad individual. Perfil buscado (h/m...