configurations, user access, and internal procedures while resolving incidents within SLA standards. Manage IT inventory, update...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications: Experience & Education: +2 years of experience in enterprise software development...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications Experience & Education: +2 years of experience in enterprise software development and Technical...
against SLAs, and reviews results with key contacts. Ensures the local SLA is kept up to date to meet changing requirements...
óptima. Hacer seguimiento diariosemanal de indicadores de Workforce AHT, asistencia, adherencia, forecast accuracy, SLA... Forecast, AHT, SLA, productividad, ausentismo, turnover, backlog, adherencia, intervalos. Manejo de dashboards y reportes...
, cumpliendo SLA. Gestionar mantenimientos preventivos y correctivos. Liderar al equipo técnico y organizar turnos. Asegurar...
configurations, user access, and internal procedures while resolving incidents within SLA standards. Manage IT inventory, update...
KPIs including accuracy, QA scores, throughput, adherence, error types, and SLA alignment. Conduct corrective action...
, aligning metrics with KPIs, and enhancing SLA response rates. Strong problem-solving and communication skills are essential...
incidents within SLA standards. Manage IT inventory, update asset records, assign equipment, conduct audits, and coordinate...