KPIs including accuracy, QA scores, throughput, adherence, error types, and SLA alignment. Conduct corrective action...
óptima. Hacer seguimiento diariosemanal de indicadores de Workforce AHT, asistencia, adherencia, forecast accuracy, SLA... Forecast, AHT, SLA, productividad, ausentismo, turnover, backlog, adherencia, intervalos. Manejo de dashboards y reportes...
incidents within SLA standards. Manage IT inventory, update asset records, assign equipment, conduct audits, and coordinate...
, cumpliendo SLA. Gestionar mantenimientos preventivos y correctivos. Liderar al equipo técnico y organizar turnos. Asegurar...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications Experience & Education: +2 years of experience in enterprise software development and Technical...
, aligning metrics with KPIs, and enhancing SLA response rates. Strong problem-solving and communication skills are essential...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications: Experience & Education: +2 years of experience in enterprise software development...
para garantizar la trazabilidad, cumplimiento de SLA y satisfacción del cliente. Mantener un flujo de información constante...
de incidentes y el cumplimiento de SLA. Este rol es clave para fortalecer las prácticas de IngenierÃa de Fiabilidad dentro del área...
operations (HR Operations, Payroll Support, Talent, Compliance, or multi-tower). Own SLA/KPI achievement, queue management...