Areas and Treasury Team to guarantee the compliance of client activities. - Reporting about the monthly state of SLA... Areas and Treasury Team to guarantee the compliance of client activities. - Reporting about the monthly state of SLA...
wins in conjunction with the LINK sales/client services teams to green SLA levelIdentify, lead and motivate a virtual team...
of data centre services. - Deliver on KPI’s set internally as well as adhere to SLA’s with regards to service delivery...
procedures and Service Level Agreements (SLA's).Seeks opportunities to improve operational effectiveness, and propose...
and customer success metrics;ensure the support SLA's are being met and exceeded - Manage a team of highly skilled engineers...
wins in conjunction with the LINK sales/client services teams to green SLA levelIdentify, lead and motivate a virtual team...
. The local team will focus on supporting operations portfolios globally and the successful delivery of services as per SLA...
(chat, e-Services). - Work in accordance with NICE support process, procedures, and contractual SLA’s. - Document... all customer interactions in CRM tool in accordance with SLA. Qualifications - Excellent verbal and written communication...
to ensure cases are completed within the SLA. - Ensure setups are performed accurately considering the impact these may...
-to-end application support. - Familiar with Service Level Agreement (SLA) and contractual matters. - Good working knowledge...