metrics, SLA and quality. - Establish a customer specific operational status and reporting framework (using ITIL), and lead...
garantizando la calidad de los documentos emitidos. Adherirse a los SLA's de cliente. Required technical and professional...
de los niveles de servicio (SLA), aplicando lineamientos de TI que optimicen la estabilidad y el rendimiento de los sistemas...
-monitoring of Help Desk tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA...
in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment. - Experience...
si se requiere soporte in situ. - Comprender los requisitos de SLA para el cliente. - Gestionar el tiempo y la carga...
in English within SLA timeframes. - Coordinate collection of plan documents from prior TPAs via email or fax. - Review key...
del equipo CMF para garantizar que los casos se completen dentro del SLA. Asegurar que las configuraciones se realicen...
, management and performance tuning under high availability SLA environment. - Experience with AWS, GCP, Azure is good...
to react quickly to changing needs, meet SLA's and manage work load of staff accordingly. - Ability to ensure processes...