Job Description About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative... technology and exceptional service. "Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk...
and actually solves the problem. You’ll work primarily in our helpdesk / Help Center platform (currently Zendesk, with a planned... is a plus) Experience with Zendesk (or similar helpdesk tools) Familiarity with e-commerce operations: orders, shipping, tracking, refunds...
, email, and chat Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus Ability to work independently...
of Digitalization: Mastery of platforms such as ServiceNow, Salesforce Service Cloud, Dynamics, and Zendesk, with a KPI-driven approach...
and actually solves the problem. You’ll work primarily in our helpdesk / Help Center platform (currently Zendesk, with a planned... environment is a plus) Experience with Zendesk (or similar helpdesk tools) Familiarity with e-commerce operations: orders...
such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus Why us? 100% remote work and flexible working hours High...
experience driving onboarding, retention, and renewals across multiple accounts Familiarity with**, Zendesk** or similar CS...
management tools such as Notion, Slack, Zendesk and G-suite. AI Fluency: Actively use AI-assisted tools in day-to-day work (e.g...
Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus Why us? 100% remote work...
. Deadlines are real, not suggestions. Nice to Have: Experience with CRM or CS tooling (HubSpot, Gainsight, Zendesk...