Customer Support Analyst
and verbal communication skills in English Proficiency in using support ticketing systems (Zendesk, Freshdesk) Strong...
and verbal communication skills in English Proficiency in using support ticketing systems (Zendesk, Freshdesk) Strong...
Proficiency with tools such as Gmail, Zendesk Slack, and a leading CRM platform Ability to work rotating shifts (Monday...
with ticketing systems (e.g., Zendesk, AWS) and maintaining accurate case documentation. Comfortable coordinating with other teams...
such as Hubspot, Salesforce, Zendesk or something similar. Familiarly with Tableau reporting is a plus. Education: Successfully...
Experience using support and ticketing systems such as Jira, Zendesk, HubSpot, Freshdesk or similar tools Ability...
to a subscription business. In 2026 we are replacing the commercial core systems;Salesforce, Zendesk and Zuora are going live... integrations between Salesforce, Zendesk, Zuora and the rest of the stack;webhook- and event-driven where polling won't do. Evals...
) Experience using ticketing or incident management systems (e.g. Jira Service Management, Zendesk, PagerDuty) Curiosity to learn...
-savvy. Gorgias or Zendesk experience is a must. Shopify is non-negotiable. You are comfortable with AI tools (ChatGPT...
. Salesforce, Zendesk, Slack, Outlook) Ability to clearly communicate complex processes in a simple and structured way...
Your mission Design and build LLM-powered AI agents that automate support workflows across Zendesk, Intercom...