Team Lead Customer Care & Success (w/m/d)
Fluent in German & English deep helpdesk stack experience (Zendesk/Gorgias/Intercom etc.) Nice-to-haves: DTC subscription...
Fluent in German & English deep helpdesk stack experience (Zendesk/Gorgias/Intercom etc.) Nice-to-haves: DTC subscription...
of engagement and follow policies, processes and procedures You are highly organized Experience with ZenDesk or other CRM...
Experience with customer service systems (Jira Service Desk, Zendesk, etc) Experience with Git, Agile development practices...
of their primary data across systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk...
-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts. Build and maintain real-time... AI systems beyond research or prototype work. Familiarity with support platforms such as Zendesk or Intercom, and mapping...
communication skills in English Proficiency in using support ticketing systems (Zendesk, Freshdesk) Strong customer-centric...
, contact center, or BPO environments Familiarity with ticketing systems (e.g. Zendesk) Experience with KPI frameworks...
communication skills in English Proficiency in using support ticketing systems (Zendesk, Freshdesk) Strong customer-centric...
-term operation. Maintain accurate technical documentation, tickets, tagging, and root-cause analyses in Zendesk. Starting...
operation. Maintain accurate technical documentation, tickets, tagging, and root-cause analyses in Zendesk. Starting in 2026...